Testimonials

Great feedback

We get some great feedback from all of our events, take a look at the comments and video testimonials here.

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Customer Experience videos

See our Video Zone for customer experience videos from our partners, attendees and speakers.

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Our Customer Experience Speakers

Jeremy Nicholas Presenter Talking Toolbox

Jeremy Nicholas is a writer and broadcaster with thirty years on TV and radio, most of it with th...

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Geoff Ramm Multi-award winning speaker Celebrity Service & OMG Marketing

Prepare to be entertained, energised and enlightened, on a journey of memorable customer service ...

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Dr Nicola Millard Customer Insights & Futurology BT

Nicola combines psychology with futurology to try and anticipate what might be lying around the c...

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Matt Ballantine Speaker, blogger and podcaster stamp London

Matt Ballantine’s career has skirted a fine line between polymath and Jack of All Trades. Having ...

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 About Us

We run customer experience conferences focussed on improving every aspect of customer retention using customer experience strategy with leading experts in customer experience from around the world.

With year on year attendance growth at our customer experience conferences, we have an impressive track record in attracting major brands and industry experts in delivering and supporting our landmark events.

I have had the privilege of working with Maggie and the Focus Group over the past 7 years as a speaker, delegate and industry specialist. The CEW conference (now presented on three continents) is an accolade to Maggie’s incredible connections, pulse on the rapidly evolving customer space and a dedicated passion to link, share and inform. Few conferences are organised as professionally, with as much attention to detail and personalisation as those directed by Maggie and her team.
 
Craig Lee
Emirates Group
Thank you again for an amazing Customer Experience. It was my first Customer Experience Conference and clearly the speakers are all extremely sophisticated, knowledgeable and the technology available are impressive. Thank you again for an awesome two day intervention and also the refreshments were just too delicious for words. Very well planned and organised.
Ricky Harris, CEO
CICMA Global

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More information

Announcing CPD Accreditation

We are pleased to announce that we are now accredited by the CPD Standards Office for its ‘Customer Experience Professional Certification’. 

Focus Group Events has been independently accredited by the CPD Standards Office for its its ‘Customer Experience Professional Certification’.

Delegates who attend the course can request a CPD Certificate of Attendance and record the training time towards their formal CPD requirements for their professional body, institute or employer.

The CPD Standards Office has approved that the Focus Group Events course using a third party assessment process. The Office forms part of the Professional Development Consortium and is overseen by an Expert Advisory Board comprising, academics, employers and professional bodies.

The Office provides independent CPD accreditation services to training courses, events, digital and online, coaches and speakers. It has accredited thousands of CPD activities across 20 countries and all continents. See: cpdstandards.com

Attendee feedback

What a Fantastic event - I thought that this year’s CEW was your best yet. Great speakers, great content, great networking. We loved it!”
Derek Williams, CEO, The WOW Awards!
Fantastic workshop. Inspiring speaker with great insight as to how customer experience management should be delivered within a corporate. We have worked with Charles on multiple occasions as part of our programme to create the leading customer focussed organisation in our market. Charles’s work was a fundamental part in helping us to think differently and to deliver a fundamental part of our vision.
Bronwynn Tippett, Internal & External Brand Avocate & Evangelist, Tracker
This event is definitely worth your time, both for the quality and breadth of the speakers as well as for the attention to details. There were ample opportunities for networking and as the event was of an intimate size, everyone was very approachable. Read full article on LinkedIn
Brian Kling, Autodesk
The workshop was very beneficial for me as Charles even highlighted the most important steps for Customer Experience Management which I'm in the process of implementing. In addition to that, we even came up with a strategy of how enhance and make our customer experience much better and also ensure that the organization has profit gain. It was a fantastic workshop and I will be attending again.
Xolani Ngidi, MCoE Analyst Officer Eskom, Johannesburg

Official Voice of the Customer Partner of Customer Experience World

 

Melanie Botes

Woolworths Financial Services

ICEW has really set the new standard for conferences on Customer Experience in South Africa.

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