CUSTOMER

EXPERIENCE

WORLD

JOHANNESBURG 2018

13 & 14 MARCH | TURBINE HALL

RESERVE YOUR PLACE TODAY
 

Our Speakers

Our speakers represent many of the leading organisations in the customer experience space from across the world. Each speaker will bring their own expertise in customer experience, from the senior leadership who get behind the vision and cultural change required to the directors and managers who design and implement the customer experience on a day to day basis.

Speakers are being added all the time, but those so far confirmed at this year’s conference include:

Jeremy Maggs Event Chair Journalist & TV Presenter

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Annette Franz CX Thought Leader CX Journey Inc

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Gavin Atkinson CX specialist and call centre expert WNS Global Services SA

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KK Diaz Business Coach A-Game Business Consulting

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Magauta Mphahlele Ombud (Acting) The Consumer Goods and Services

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Mitchell Barker Founder WhichVoIP.co.za

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Peter Ryan Principal Ryan Strategic Advisory

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Rod Jones Independent Consultant Contact Centre Consulting

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Roz Broome Customer Experience Consultant Independent Consultant

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Steven Carleton Founder & President CustomerMatters LLC

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Tanya Phillips Chief Operating Officer Genii Analytics

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