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BOOKING - European Customer Experience World

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Pricing & Accomodation

ECEW 2010 has been designed to deliver maximum benefit and value over the two days
to ensure you receive a great customer experience

  • PRIVATE SECTOR - two day conference ticket = £795 plus VAT
  • PRIVATE SECTOR - one day conference ticket = £560 plus VAT
  • PUBLIC SECTOR - two day conference ticket = £695 plus VAT
  • PUBLIC SECTOR - one day conference ticket = £495 plus VAT
  • DINNER - evening (Tuesday 18th May) - £80 plus VAT

  • Group discounts 
    • 4 delegates = 7% discount 
    • 5-8 delegates = 10% discount
    • 9-12 delegates = 13% discount
    • 13-20 delegates = 15% discount
    • 20+ call to discuss

Call Maggie Wheeler on 01993 844466 or email Maggie.wheeler@thefocusgroup.org.uk


  • Shuttle buses from Heathrow to Renaisance Hotel every 10-15 min (£4.50)
 

Venue/Event Selection

 
 

Renaissance Heathrow Hotel

Renaissance Heathrow Hotel
Bath Road
Hounslow
TW6 2QA

Tel: +44 (0) 208 8976363

 
 bullet view map
 
  >> Renaissance - 18th May to 19th May, 2010
   

Delegate Details

 
* Title
* First name
* Surname
* Job Title
* Organisation
* Address
   
   
   
  Town/City
  County
* Postal/Zip Code
* Country
* Email Address
*

Confirm Email

* Tel
  Mobile
  Fax
 

Please select the break-out streams you are interested in:

please see programme for more information (will open in a new window)
DAY ONE:
  Steam 1 - Acquire New Customers
  Stream 2 - Create, Capture and Measure Value
  Stream 3 - Employee Experience
DAY TWO:
  Stream 1 - Acquire New Customers
  Stream 2 - Create, Capture and Measure Value
  Stream 3 - Employee Experience

Please select the round-table sessions you are interested in:

please take a look at our round-table sessions for more information (will open in a new window)
  Grassroots
  Knight Vision Marketing
  Storyminers
  Satmetrix & Aggreko
  Confirmit & Nationwide
  British Gas & T2
  Power Train

Will you be attending the dinner?

Yes No

Please list any special dietary requirements

Name of person completing this form if different from delegate

Group Bookings

 
  How many additional people would you like to register?
 
 

Organisational Information

 
  What is your organisation's main activity?
 
  What best describes your position in the company?
 
  Approximately how many employees are there in your company?
 
  What is your estimated annual turnover?
 
   

Payment Details

 
 
Call me to collect payment over the phone:
We will call you on the telephone number you have entered above as soon as possible
 
Direct Remittance:
I have organised a direct payment to the following account
 
The Focus Group account details:

Lloyds TSB
Bishops Stortford (309084) Branch 20
North Street Bishop's Stortford
Herts CM23 2LN

Sort Code: 30-90-84
A/C No: 1177045

VAT NO:  780360729

Cheques should be made payable to:

The Focus Group Ltd.
Grange Barn
Burford Road
Brize Norton
Carterton OX18 3NN


By Invoice
:
Please invoice my organisation for + VAT
  Purchase Order Number/Ref
  Department/Person
  Invoice Address
   
 
PLEASE ENSURE YOU PRINT OUT A COPY OF YOUR BOOKING FORM FOR YOUR RECORDS
 
Occassionally, we may pass your details on to carefully selected and trusted third parties whose products or services may be of interest to you. If you do not want us to do this, please tick this box.


Terms & Conditions
1. Fees include refreshments, lunch and all event documentation
2. Payment terms:
a. Cheques - all cheques must be mailed with the completed booking form
b. Invoices - full payment is required on receipt of invoice


3. Three Way Guarantee:

a) In the event you need to cancel your registration - this will need to be done in writing/email and received within 14 days of your registration date to qualify for a full refund.

b) In the event your cancellation falls after the 14 day period, no refund will be provided although you will be able to put in a colleague as a replacement.

c) No refunds will be given after the 14 day cencellation period has expired, however you will be able to swap with a colleague should you choose to.

4. All payments must be received before the conference date. We reserve the right to refuse admission if payment is not received in advance of the event.
5. All payments will be acknowledged by a receipt.
6. All payments to be made in Sterling.
7. Substitution: Substitutions will be permitted up to the date of the event provided the delegate fee has been paid in full.
8. Cancellation: All cancellations must be received in writing (post or fax) within 14 days of date of registration. All cancellations will incur a 15% administration fee. After this period the full delegate fee is payable and non refundable.
9. If for any reason the event is postponed or cancelled The Focus Group accept no responsibility for airfare, hotel or other travel costs incurred by clients. However, the conference fee will be refunded less 15% administration costs or transferred to the revised dates.
10. Copyright: The intellectual property rights in all material produced and distributed by The Focus Group Ltd is expressly reserved and any unauthorised duplication, publication or distribution is prohibited.
11. Changes: whilst every reasonable effort will be made to adhere to the advertised event programme. The Focus Group Ltd reserve the right to change the programme, speakers, timing, dates and venue. In such circumstances no refunds or part refunds will be made.
12. This Agreement shall be interpreted in all respects in accordance with the laws in the UK


© The Focus Group Ltd. 2010 | Tel: +44 (0)1993 844 466 | Fax: +44 (0)1993 843 294 | info@thefocusgroup.org.uk