ECEW · European Customer Experience World
This May, the fifth European Customer Experience World takes place at the Grange Tower Bridge Hotel, London between the 14th-16th May.
Delegates and speakers from around Europe will be gathering for the conference, many of them having attended previous ECEW events, in the knowledge that it offers unique content on all areas of Customer Experience.
This year, our theme is: "Navigating the Perfect Storm: Customer Experience in the age of new consumers, new channels, new challenges".
Experts from well-known brands will deliver presentations on topics such as:
|The speakers include representatives from these companies:
Delegate feedback on ECEW 2012
Or, see some of the video testimonials left by our satisfied customers below:
Join the community
The Focus Group is a community which continues to provide value for its members even after our events closes their doors. Our community includes fellow customer experience experts as well as individuals from a range of other industry sectors. All attendees to ECEW 2013 will become part of The Focus Group community and are given full access to our ever-expanding online resource of industry news and articles.
Full details on this year's event including the programme and photographs from the event, can be found on the ECEW site. You can also join the ECEW group on LinkedIn to take part in ongoing discussions about Customer Experience. Also search on hashtag #ecew on Twitter.