• ECEW · European Customer Experience World

ECEW 2013

This May, the fifth European Customer Experience World takes place at the Grange Tower Bridge Hotel, London between the 14th-16th May.


Delegates and speakers from around Europe will be gathering for the conference, many of them having attended previous ECEW events, in the knowledge that it offers unique content on all areas of Customer Experience.

This year, our theme is: "Navigating the Perfect Storm: Customer Experience in the age of new consumers, new channels, new challenges".

Experts from well-known brands will deliver presentations on topics such as:

  • The evolution of Customer Experience and the way ahead;
  • Delivering your brand over multi-channel and in the European marketplace;
  • How to benchmark and quantify the delivery of Customer Experience;
  • How to utilise emerging technologies to enhance your customer’s experience of your brand;
  • How to analyse and benefit from the data you hold on your customers;
  • How to re-invent your brand to make it relevant in today’s Experience economy;
  • How to engage your employees and take them on your CE journey.
 ECEW
The speakers include representatives from these companies:

Delegate feedback on ECEW 2012

You can see some of the feedback we received from the event on our testimonials page here - a typical comment was "a very engaging and informative two days - exactly what I was looking for.".

Or, see some of the video testimonials left by our satisfied customers below:


 

Join the community

The Focus Group is a community which continues to provide value for its members even after our events closes their doors. Our community includes fellow customer experience experts as well as individuals from a range of other industry sectors. All attendees to ECEW 2013 will become part of The Focus Group community and are given full access to our ever-expanding online resource of industry news and articles.

Full details on this year's event including the programme and photographs from the event, can be found on the ECEW site. You can also join the ECEW group on LinkedIn to take part in ongoing discussions about Customer Experience. Also search on hashtag #ecew on Twitter.