The Focus Group

Anthony Thomson

Chairman -Metro Bank Anthony Thomson is co-founder and Chairman of Metro Bank and Chairman of the Financial Services ..

Chantel Botha

Business Consultant & Customer Experience Program Manager -Sanlam Personal Finance Chantel Botha is a business consultant within the internal consulting division of Sanlam. She ha..

Craig Lee

Senior Manager Performance Development -Emirates Group Craig Lee is a customer experience transformist and responsible for improving business results b..

Dave Carroll

Singer / Songwriter / Speaker -Dave Carroll Music For over two decades in the music business, internationally acclaimed singer-songwriter Dave Car..

David MacLeod

Chairman -MacLeod Review David MacLeod was chair of the MacLeod Review. David has spent the majority of his career leading pr..

Dominic Boon

H/O People -Virgin Active Dom is Head of People at Virgin Active where he is responsible for HR, L&D and Recruitment as well a..

Jamie Naughton

Speaker of the House -Zappos.com Jamie Naughton joined Zappos.com, Inc. in 2004 right after the company relocated from the Bay ar..

Joe McEwan

Communities Manager -innocent Joe began working for innocent in 2007. He dedicates his time in Fruit Towers to building a thri..

Martin Reddington

Author, Consultant and Academic Researcher -Edinburgh Napier University Dr Martin Reddington blends academic research with consultancy. Formerly Global Programme Direc..

Mike Wittenstein

CEO -storyminers Mike Wittenstein is the founder of Storyminers, an experience design consultancy that shows brands h..

Nicola Millard

Customer Experience Futurologist -BT Global Services Dr Nicola Millard is a customer experience futurologist with BT. Despite working for a technology co..

Peter Sinden

Director of Sales & Service -Liverpool Victoria Peter is an experienced Leader who is passionate about his colleagues and customers. In the last..

Robin Lawton

President -International Management Technologies Mr. Lawton has been president of International Management Technologies, Inc. since its founding ..

Rod Butcher

Head of Customer Experience and Insight -Aviva Rod joined Commercial Union in 1987. In the early stages of his career he served in various roles in..

Royston Guest

CEO -Pti Worldwide Royston Guest is CEO of Pti Worldwide, a global consultancy and training organisation with a proven ..

Wilfred Emmanuel-Jones

Founder -The Black Farmer Wilfred Emmanuel-Jones was born in Jamaica and came to the UK at the age of four and was raised ..