Recent Industry Associations

Call Centre Helper is the UK's most popular call centre magazine with over 80,000 readers. It is a free, weekly on-line magazine aimed at giving call centre people advice on how to make their businesses work more effectively.

There are 4 distinct call centre areas - management, technology, life and jobs - the aim is to help readers navigate swiftly to the area that interests them most. There are many regular features including 'top tips' articles and panel discussions that ask experienced people to answer real-life contact centre problems faced by their peers. We have also produced a number of reference guides aiming to be the main source of content on the internet for specialist call centre areas.

So, for advice and tips on managment, technology and working life, visit Call Centre Helper at www.callcentrehelper.com.

Established in 1994 to promote the profession of call centre management the Call Centre Management Association (UK) is an independent, not for profit organisation for Call Centre Managers, Supervisors and Team Managers funded by membership subscriptions.

The CCMA is run on an unpaid, voluntary basis by an elected Board of call centre professionals who give up their own time to put something back into their industry and help to support others.

There are around 600 CCMA members in the UK and our mission is to contribute to the continuous professional development of call centre managers and supervisors and to assist wherever we can in sourcing high quality training courses. www.ccma.org.uk

CSN is one of the UK’s largest and most successful customer service networking organisations. We support organisations on their journey to service excellence through a range of services including; assessment, benchmarking, training, consultancy, complaints management and accreditation. Through our multi-channel surveys we measure customer and employee perception, identify key areas of importance, and recommend actions that deliver real improvements by providing user-friendly interactive reports, alerts, presentations and live on-line results. CSN deliver best practice solutions, advice and help our customers to focus on the things their customers really want.

The Customer Service Training Network was formed in 2007 by Don Hales.  The Customer Service Training Network provides a forum for everyone with an interest in coaching, training and development in the field of customer experience management.  As well as providing regular meetings and networking events throughout the country, the organisation holds an annual awards ceremony and is developing a trainer accreditation programme.

MyCustomer.com is the leading online community for CRM professionals in the UK, serving over 70,000 members with a wealth of breaking news, features, research and analysis, and forums; covering key topics including: Customer Intelligence; Customer communication; and Customer service and experience.
Visit us at www.mycustomer.com
 

ReConnect Africa is a unique online careers and business website and monthly magazine for African professionals in the Diaspora and around the world. 

ReConnect Africa features articles and interviews on careers, development and business in Africa as well as information on relocation to Africa, top companies and recruitment agencies for Africa.  It offers an ideal platform to advertise job vacancies, products and services to a targeted professional African market in Europe, across Africa and around the world.  

SOCAP in Europe and Worldwide:

The place for professionals within the consumer affairs and customer service industry. The service profession now needs and deserves a worldwide member-based organisation. It was originally founded in the United States of America in 1973. SOCAP UK followed in 1986. There are now SOCAP organisations throughout the world including Australia, New Zealand, South Africa, Japan, Korea, Brazil and Canada. World-wide there are over 4,000 members looking to serve their customers and companies to the best of their ability. SOCAP works with other stakeholders – government, regulators, standards bodies and consumer advocacy organisations – to bring together the best of people and the best of practice on behalf of the companies they work for and the people they serve.

SOCAP raises the professional profile of Consumer Affairs and Customer Service as a profession while remaining focused on the individual practitioner looking to exchange ideas, expertise and opinions to ensure the future of the profession.

At Therapy Solutions we believe that people are a company’s most valuable asset. Their performance, motivation and wellbeing are vital to its success and are therefore core of our philosophy.

Our exclusive seated massage designed to energise and invigorate employees while counteracting the effects of workstation strain has been developed specifically to improve performance and reduce sickness absence.

Having Therapy Solutions involved in your staff care programmes will reduce stress and muscular skeletal disorders and promote wellbeing, boosting performance and reducing absenteeism.

Why not try it for yourself? A complimentary massage is available for every delegate at the show, please visit our stand or contact us in advance to book a convenient time.

We are also offering a limited number of free, no obligation trials at delegate’s premises and a free prize draw to win a therapist for the day at your site.

If you want to find out why Therapy Solutions are already working with organisations such as Orange, British Gas, Carlsberg, Admiral Insurance, Allianz, and Capita (criminal records bureau) please visit our stand.

The UK’s leading experts in customer experience measurement with a proven track record of improving companies’ loyalty and profit.

Specialising in measuring customers’ satisfaction and loyalty.

We provide clear, relevant and actionable data that will drive changes in behaviour. We provide i nformative, reliable, benchmarkable results (NPS, Sat Index, satisfaction, loyalty & importance scores, customer experience modelling, vox pops) and compelling commercial reasons why customer loyalty pays (using your internal data to put £s against customer satisfaction)

We are more than collecting and delivering data, we motivate and support our clients to translate results in to action. We:

• Introduce you to other clients
• Send you Stakeholder Magazine
• Invite you to latest thinking briefings & training

With experience across all industries our client list includes Allied Irish, British Gypsum/Saint Gobain, City & Guilds, Cooperative Group, Direct Line, LV=, Rolls Royce, Royal Bank of Scotland, Visa, VW and YHA.

The WOW! Awards is the UK’s only national award for customer service based purely on customer nominations. 

Benefits of using The WOW! Awards include:- 

• Improved employee morale
• Improved manager/employee/customer engagement
• Increased customer feedback
• Improved discretionary effort
• Improved employee attendance and retention
• A positive way to promote your business.

Mission statement:  To raise standards of customer service in the UK to the point that visitors from Florida say, “WOW!  Have you seen what a great job the Brits are doing!”

Managing Director and creator of The WOW! Awards is Derek Williams – one of the UK’s leading authorities on customer service, an international speaker and author on the subject and a past Chief Executive of the Society of Consumer Affairs Professionals.