Alan is a business strategist who specialises in outsourcing and customer services. His skills lie in applying fact-based analysis to strategy, and in managing stakeholders to drive through business change in implementing strategies. Alan has worked across a number of sectors, with ten years in telecoms, media and technology, six years in utilities, and stints in financial services and the public sector. Alan passionately believes that sourcing needs to be considered strategic, and in doing so it should be managed at board level.