Dirk Jan Dokman
Dirk Jan Dokman is CEO and one of three founders of The Selfservice Company. The Selfservice Company is a best in class provider of online Virtual Assistant solutions, working globally with organisations such as photobox, Toys R Us, Staples Direct, Philips and Deutsche Telekom. Recognised as a Gartner Cool Vendor and a Deloitte Technology Fast 500, clients derive value through improved customer experience, increasing sales conversion, visibility of valuable customer insights and reducing cost (volume) into the contact centre.
Dirk Jan’s (or DJ’s) career has spanned a range of disciplines focussed on improving digital channels and customer contact, constantly evaluating cost reduction whilst improving superior customer experience. Dirk Jan is a recognised thought leader on self service, customer care and channel management.
Dirk Jan holds a masters degree in Economic Sciences, Marketing and Sociology from the Erasmus University in Rotterdam.