Greg Rich serves as Regional Vice President of Enterprise Feedback Management for the Eastern United States and Europe, reporting to the Senior Vice President of Worldwide Sales. Greg has more than twelve years of experience in customer/employee feedback and market research in a broad range of disciplines. These include executive management, service operations management, professional services, and strategic account management. At MarketTools-CustomerSat, he manages the Eastern US and European sales teams and oversees all global programs with our fortune 1000 customers.
Prior to joining CustomerSat, Greg held the position of Senior Strategic Account Director at a mid size research firm specializing in the design and implementation of loyalty management strategy programs. As the Strategic Account Director, he had full accountability for the execution and delivery of all enterprise level accounts for both customer satisfaction/loyalty and market research studies.
Greg holds a Bachelor of Science degree in Business Management and Mathematics Minor from Bridgewater State College.