rapide turn moments of truth into moments of opportunity. Their award-winning, multi-channel technology for Customer Experience Management - Rant & Rave® - provides real-time customer communications and feedback to half the FTSE 350 since 2000.
Because real life happens in real-time, their Communications Suite lets their clients handle business-critical (and mission-critical) messaging whenever they want to, through the channel that bests suits their customers, whether that's text, voice, or e-mail. The Feedback Suite gives their customers the opportunity to share their views at the exact moment they're thinking them. Intelligent text analytics understands every word and provides actionable insight, empowering employees and turning customers into brand champions.